Submit a request

ATTENTION STUDENTS: After completing the TCB program, your certificates are in your GreenlightLocker.com account. You do not need to log into EdReady anymore. If you have an issue with your certificate in Greenlight, fill out this form: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167

Please read before filling out the form!

>> NEVER share passwords with us or anyone else. We cannot confirm passwords and it puts the security of private student data at risk.

>> Provide the email address you will reply FROM on this form. Replying to your ticket from a different email address will result in delays.

>> Certificate issues must be submitted by students only. Their form is the second choice in the dropdown below, or you can provide this direct link: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167

>> ONLY fill out this form for yourself. Teachers should not fill out this form on behalf of students, nor vice versa. It leads to confusion and delays. Each person must submit their own form with their own information.

>> When in doubt, use the General Help Request form. There are forms in the dropdown for specific situations, but in all other cases, use the general help form. There may be additional fields available as you make selections in the form.

Select the form title that matches your support need. The general help form is appropriate for most situations. Additional fields may appear as you make selections in the form. Please submit only one issue per request form.

Your email address

Request To Remove Certificate(optional)

If you have reason to think that a student has access to a Texas College Bridge Certificate that they did not truly earn, or that their progress should be reset (ex: because of cheating or finding answers online) complete the form below to start the process of having that Subject reset and/or Certificates(s) removed. This form is only intended to be used in cases where you are aware they did not do their Texas College Bridge work on their own or if the student excessively tested without learning the material/ engaging with the Learn resources. Please reach out to your ISD Administrator or the Texas College Bridge team for more details: texascollegebridge@commitpartnership.org) If you would still like to remove a student's access to a certificate and/or reset their progress for a subject please check this box and complete the form below.

Message Subject Line (3-5 keywords)

Use only relevant keywords above to get better suggestions. Provide all the details below.

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

What ISD is your school in?

Please write out the name of your ISD, not the initials.

Your Texas College Bridge Role or Relationship to Student

Describe how you work with Texas College Bridge (ex: you are the ISD or School Administrator) or how you work with the student (ex: you are their math instructor)

Student's Email Address

Be sure this information is exactly as it appears in the Texas College Bridge portal at this present moment. Many students use a personal email address that differs from what the school has in their records. If the student has a new email address that is NOT in TCB, do not list it here. We do not need that information right now.

Student's Username

Be sure this information is exactly as it appears in the Texas College Bridge portal.

Student's First Name

Be sure this information is exactly as it appears in the Texas College Bridge portal.

Student's Last Name

Be sure this information is exactly as it appears in the Texas College Bridge portal.

Subject that should be reset

Certificate to be removed

Reason for removal

Attachments(optional)

Add file or drop files here