Submit a request

ATTENTION STUDENTS: After completing the TCB program, your certificates are in your GreenlightLocker.com account. You do not need to log into EdReady anymore. If you have an issue with your certificate in Greenlight, fill out this form: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167

Please read before filling out the form!

>> NEVER share passwords with us or anyone else. We cannot confirm passwords and it puts the security of private student data at risk.

>> Provide the email address you will reply FROM on this form. Replying to your ticket from a different email address will result in delays.

>> Certificate issues must be submitted by students only. Their form is the second choice in the dropdown below, or you can provide this direct link: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167

>> ONLY fill out this form for yourself. Teachers should not fill out this form on behalf of students, nor vice versa. It leads to confusion and delays. Each person must submit their own form with their own information.

>> When in doubt, use the General Help Request form. There are forms in the dropdown for specific situations, but in all other cases, use the general help form. There may be additional fields available as you make selections in the form.

Select the form title that matches your support need. The general help form is appropriate for most situations. Additional fields may appear as you make selections in the form. Please submit only one issue per request form.

Your email address

Message Subject Line (3-5 keywords)

Use only relevant keywords above to get better suggestions. Provide all the details below.

Your First and Last Name

Fill out this form on your own behalf. The name and email must belong to the person requesting help. (Format: Firstname Lastname [capitalize first letter])

I certify that I am the STUDENT, I am filling out this form for myself, with my own data, and not for someone else.

What ISD is your school in?

Please write out the name of your ISD, not the initials.

What is your CURRENT email address?

You may not have access to the email address you originally used for your account, so be sure to provide the correct email address where we can reach you.

Which subject(s) are you expecting a certificate for at this time?

Did your instructor already try the "Sync Greenlight Information" button?(optional)

What is the nature of the certificate issue?

Do you have a previous account in Greenlight through your school?

What is the email address associated with your Greenlight account? If you have more than one, list both.(optional)

What is the email address associated with your Texas College Bridge EdReady account?

What is your username for logging into Texas College Bridge EdReady?

What is your date of birth?

Please describe your issue or explain the nature of your request:

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

Attachments(optional)

Add file or drop files here