Submit a request

ATTENTION STUDENTS: After completing the TCB program, your certificates are in your GreenlightLocker.com account. You do not need to log into EdReady anymore. If you have an issue with your certificate in Greenlight, fill out this form: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167


Please read before filling out the form!

>> NEVER share passwords with us or anyone else. We cannot confirm passwords and it puts the security of private student data at risk.

>> Provide the email address you will reply FROM on this form. Replying to your ticket from a different email address will result in delays.

>> Certificate issues must be submitted by students only. Their form is the second choice in the dropdown below, or you can provide this direct link: https://texascollegebridge.edready.org/hc/en-us/requests/new?ticket_form_id=5009667878167

>> ONLY fill out this form for yourself. Teachers should not fill out this form on behalf of students, nor vice versa. It leads to confusion and delays. Each person must submit their own form with their own information.

>> When in doubt, use the General Help Request form. There are forms in the dropdown for specific situations, but in all other cases, use the general help form. There may be additional fields available as you make selections in the form.

Use only relevant keywords above to get better suggestions. Provide all the details below.

Fill out this form on your own behalf. The name and email must belong to the person requesting help. (Format: Firstname Lastname [capitalize first letter])

Please write out the name of your ISD, not the initials.

You may not have access to the email address you originally used for your account, so be sure to provide the correct email address where we can reach you.

Provide as much detail as possible. For technical support issues, screenshots are very helpful. You may attach screenshots or pictures at the end of this form.

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