Access Issues: Unconfirmed Account

This article contains the following information:

• Check Account Confirmation Status
• Self-Confirmation (end-user)
  • Students
  • Admin Users
• Confirm User Account (Administrative task)

If a user gets a message that their account has not been confirmed, that means that they signed up (students) or were given an account (admins), but did not complete the steps needed to confirm their account.

Check Account Confirmation Status

	1. Login to EdReady and click Manage Account from your dashboard
	2. The Goals tab will open by default. Depending on the type of user, click on the Students or Admins tab at the top of the page.
	3. Click the Select columns button () 4. In the pop-up window, select the Account Confirmed column and click OK
	5. The table will update to include the new column: a value of 'false' indicates that the user's account has not been confirmed yet

Self-Confirmation

While Administrators can manually confirm user accounts, you should first attempt to have the user confirm their own account. It is important that your end-users can receive messages from EdReady so that they can reset their password if needed, so this step is important to ensure that they can correctly receive messages from Texas College Bridge.

Students

Information about how students can self-confirm (using the details shared via email or a message to their phone) can be found in the student knowledge base here: 

Account Registration: Confirm your Account

If needed, accounts can manually be activated by an Administrator (see instructions below)

Admin Users 

Information about how Admin Users (non-students) can self-confirm (using the details shared via email or a message to their phone) can be found in the Teacher section of the help center here:

Receiving Access to Texas College Bridge

If needed, accounts can manually be activated by an Administrator (see instructions below)

Confirm User Account (Administrative task)

Note: the instructions below explain how to confirm a single student account. If you have several student accounts that all need to be confirmed, we suggest that you take advantage of the Bulk Actions functionality (Confirm Account). You can find more details HERE.

If a user's account has not been confirmed (the 'Account Confirmed' column indicates 'false'), you can manually confirm their account by following these steps:

IMPORTANT: Be sure that the student's email address is EXACTLY correct. A mistyped email address is the most common reason for a student not being able to confirm their own account and will prevent the student from doing a password reset later. If needed, correct the email address before proceeding.

	1. Login to EdReady and click Manage Account from your dashboard
	2. The Institutions tab will open by default. Depending on the type of user, click on the Students or Admins tab at the top of the page
	3. Find the user you want to update in the table (it may be helpful to use the Filter/ Sort capabilities) 4. Click the Edit button () in the user's row
	5. Click the Confirm Account toggle
	6. The Confirm Account toggle will update to blue.  Click the Save button to finalize the confirmation
	The toggle will be replaced by an on-screen message.